Our Policies

Privacy Policy.

Your privacy is very important to us at AV Rentals NYC, so we have established a Privacy Policy that regulates the use of your business or your personal information. Take a minute to familiarize yourself with our policies and procedures, and please let us know if you have any questions.

Click here to request our Privacy Policy Statement.

Financial Policy.

Thank you for considering us as your potential audiovisual provider. We are committed to providing you with the best possible event service within your budget. Your clear understanding of our financial policy is important to our professional relationship. We make every effort to keep our rental, delivery, and labor charges reasonable, while at the same time covering the cost of the services we provide. In order to keep our services costs to a minimum, we have applied some discounts and gift card offers. Standard payment terms and condition are determined in our business agreement. Payment can be made with Cash, Personal Check, Money Order, Visa, MasterCard, American Express or Discover.

Click here to receive our Credit Card Authorization Form.

International Users.

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. AV Rentals NYC abides by the “safe harbor” frameworks set forth by the Department of Commerce of U.S. Government regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland.

Learn more about the U.S. Department of Commerce Safe Harbor Program.

Rental Policy.

Rental charges are based on a time out, not a time used basis. Each rental item has a daily, weekly, and monthly rate. A day is one twenty-four hour period, a week is seven days and a month is four weeks or 28 days. Some metered items are allowed 10 hours usage in a 24-hour period, 48 hours usage in a week, and 190 hours usage in a four-week period. Standard quoted rental charges are based on short term need - a day, a week, or perhaps a month or two. If your needs are long term, through advanced negotiation and with a guaranteed term rental, we will submit special offers.

Click here to request our full Rental Policy.

Pre-agreement Policy.

In order to avoid any situation where there is a high possibility of cancellation or time lost with respect to the duties and obligation of our sales representatives, and to provide a clear understanding of what must be avoided for the successful result and client satisfaction, AV Rentals NYC adopts some rules and regulations in a special guarantee letter. No client signature needed up front. Be sure you are contracted with the company where every sales agent will work quickly and professionally with your any initial budget to accommodate your event’s technical needs.

Click here to request a sample of our Guarantee Letter.

Agreement Policy.

We highly recommend using our standardized rental agreement in conjunction with your payment request. This confirms that both you and AV Rentals NYC are clear on the rental and payment terms for other services such as labor, technical assistance and delivery costs. When you placing your rental order with us, we offer three following options to change our rental agreement such as; proposal of you own rental agreement, customization of our standard rental agreement with payments terms, and adding specific paragraphs which were not included in our standard rental agreement.

Click here to request a sample of our standard business Agreement.

If you have any technical requests, please fill out the contact form. Please complete the form, giving as much detail as possible to help us solve your query. If you would prefer to call our office to rent equipment please call 1-212-464-8754. Our support team is dedicated to making your experience with AV Rentals NYC a great one. Feel free to reach out to us with any question or concern.